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Troubleshooting

Having problems with your internet? Let's get you back up and running.

Faircom Customer Portal

The customer portal was designed for you to access your invoices, statements and support tickets. In addition you can test the speed of your line and check past usage.

Please visit portal.faircom.co.za

Please contact info@faircom.co.za and we will send you your username and password.

Billing ​ Support

Faircom reserves the right to suspend your service due to non-payment. Billing of all fees and charges will continue during your suspension period. Please contact info@faircom.co.za for assistance.
You pay at the beginning of the month for that month’s service i.e., you will be invoiced the first of September for your September subscription fee. Pay before you use.
All customers are required to sign up with a debit order mandate. Debit orders are usually run on the 5th of the month. If a debit order is unsuccessful you will be notified to contact accounts to retry the debit order run or to make an EFT payment. Please contact info@faircom.co.za for assistance.

Please contact info@faircom.co.za for assistance with changing your banking details.

Technical ​ Support

Create a ticket by filling out the form below and we will be in contact.

Fill out the support form below and we will be in contact.

  • Ensure you are testing within a few metres of the wireless router.
  • The wireless router should be in an elevated position and not lying on the floor.
  • If you are testing from another room you will probably need a wireless mesh kit to expand the wireless coverage.
  • Fill out the support form below and we will be in contact.
  • There are many external factors that influence your wireless speeds, these are largely out of Faircom’s control. i.e. interference / congestion / materials used to construct the home building.
  • You can perform a speed test by plugging in an ethernet cable from your laptop/PC to the router. This should show you the full speed.
  • To improve your WIFI contact us on the support form below and we will be in contact.

Fibre Network Status

Click on the links below to check if there is an outage in your building or area

01.

Octotel Fibre Network

https://status.octotel.co.za/

Read more
02.

Frogfoot Fibre Network

https://www.frogfoot.co.za/network-status/

Read more
03.

Internect Network

https://client-network-status.faircom.co.za/

Read more