*Please note that pricing is area-specific and the associated costs are determined by the Fibre Network Operator servicing the area.
Click on the links below to check if there is an outage in your building or area.
The customer portal was designed for you to access your invoices, statements and support tickets. In addition you can test the speed of your line and check past usage.
Please visit portal.faircom.co.za
Please contact info@faircom.co.za and we will send you your username and password.
Faircom reserves the right to suspend your service due to non-payment. Billing of all fees and charges will continue during your suspension period. Please contact info@faircom.co.za for assistance.
You pay at the beginning of the month for that month’s service i.e., you will be invoiced the first of September for your September subscription fee. Pay before you use.
You pay at the beginning of the month for that month’s service i.e., you will be invoiced the first of September for your September subscription fee. Pay before you use.
Please contact info@faircom.co.za for assistance with changing your banking details.
We understand how frustrating it can be when your internet goes down. There could be several reasons for the interruption. It might be due to planned network maintenance in your area, which you can check by visiting https://client-network-status.faircom.co.za.
Sometimes the issue lies with your local setup — such as incorrect Wi-Fi settings or a router that needs a restart. Power outages can also affect the fibre infrastructure or your router itself, so it’s worth confirming that everything is plugged in and powered on. Check for loose or disconnected cables, and look out for the usual blue or green lights on your router as a sign of a healthy connection. If there’s a wider outage in your area, our team of technicians is likely already working to resolve it.
Thanks to our advanced monitoring systems, we’re usually aware of outages quickly and take action immediately. If you’ve checked all the above and are still offline, please submit a support form at https://faircom.co.za/support/ and we’ll be in touch to assist you as soon as possible.
Try these steps in order:
1. Check if your Router has power
2. Restart your Router
Try these steps:
1. Check if you’re connected to the right Wi-Fi
Go to Wi-Fi Settings and make sure you’re connected to YourNetworkName (not a neighbor’s or guest network).
2. Restart your phone/tablet
Sometimes, just turning it off and on again fixes the connection.
3. Try a different website or app
Sometimes a single app (like Facebook or YouTube) might be down.
If these 3 steps don’t work, please go to “My WiFi isn’t working, what should I do
Try restarting the device:
If these 3 steps don’t work, please go to “My WiFi isn’t working, what should I do?
No worries, it happens!
Look for a label on your Router, it often lists:
If you can’t find your Network Name and Password, please submit a support form. Due to POPI, we require a support form to be submitted and can’t provide your Network Name and Password over the phone.
WiFi speed and coverage depend on your setup and environment. Here’s how to improve it:
1. Place your router centrally in your home or office and avoid hiding it behind furniture.
2.Keep the router elevated, like on a shelf or desk.
3.Limit physical interference by keeping it away from other high current electronic products.
4.We offer Wi-Fi extenders such as the Cudy that provides you with 2.4(GHz) and 5(GHz), this can improve your connection in large homes or offices. [MORE ABOUT CUDY LINK]
Yes, you can transfer your Faircom Fibre service to your new address – as long as we have coverage in that area.
Here’s what to do:
Check availability in your new location using our coverage checker.
1.Submit your relocation form with all the relevant information https://faircom.co.za/relocation-form/
2.Notify us at least 7–10 days before your move so we can plan the transfer and minimize downtime.
3.If fibre is available, we’ll schedule a new installation at your new address and arrange the transfer.
4.If fibre is not yet available in your new area, we’ll help you explore alternative options or pause your account.
We have a WhatsApp support line for any after hours support. Please chat to our team via WhatsApp on 063 651 9921
Monday to Friday from 17:00 to 21:00
Weekends and public holidays from 09:00 to 15:00
If you prefer, please submit a Faircom Support Ticket on our Support page. https://faircom.co.za/support/